Refund policy

We want you to love what you buy. If something isn't right, here's how we'll help.

Damaged, faulty or wrong item: Contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. You won't need to send the item back unless we ask you to.

Changed your mind: You can return unused items in their original packaging within 30 days of delivery. Email us first and we'll send you the return address. Return shipping is paid by the customer, and we'll refund the item price once the return arrives and is checked.

Lost parcels: If tracking shows no movement for 20 business days, contact us and we'll reship your order or refund you.

Refunds: Approved refunds go back to your original payment method within 5-10 business days.

How to start: Email hello@thegoodfindsco.shop with your order number and what went wrong.